Mandatory Documents Required for Onboarding
After you successfully submit the client information, upload the required verification documents (refer to the table below). We recommend waiting 60 seconds before running the request to submit the files. This delay ensures that the system has completed the necessary processing for the onboarding request. If more documents are required, additional file uploads can be made.
If you get a 400 Bad Request error when uploading files, please wait a few seconds and retry the request.
Ensure that clientOnboardingId is valid, and all file upload criteria are met. For persistent errors, please contact your account representative.
File Upload Criteria
- Include the
clientOnboardingIdin the URL. This ID is returned in thePOST /clientonboardingresponse. - Files must be uploaded in binary format.
- A maximum of 10 files can be uploaded per request, and the total file upload size must not exceed 5 MB.
- Only PDF, PNG, and JPEG formats are supported.
- Each document must include a file name in the request.
- If any of the above criteria are not met, the entire request will be rejected.
Mandatory Documents Required for Onboarding
For client onboarding requests outside the listed jurisdictions, please contact your account representative.
Direct Debit forms are currently collected offline and cannot be submitted via the API.
Country | Documents Required | Ultimate Beneficiary Ownership (UBO) Notes | Special Notes | Timeline |
United States (US) | Corpay Direct Debit Form. See Direct Debit Setup Timeline column. | 1 business day after Corpay Compliance approval. | ||
Canada (CA) | • Corpay Direct Debit Form. See Direct Debit Setup Timeline column. • Address verification document dated within 3 months (i.e., Utility bill or bank statement, or tax assessment) • Bank Statement to set up direct debit and act as source of income. • Proof of Ultimate Beneficial Ownership (UBO), e.g., Schedule 50. See UBO Notes column. | Acceptable UBO verification includes: (1) Schedule 50 (2) a structure chart certified within the last 3 months by a registered lawyer, accountant, or notary. | 1 business day after Corpay Compliance approval. | |
United Kingdom (UK) | • Corpay Direct Debit Form. See Direct Debit Setup Timeline column. • Address verification document dated within 3 months (i.e., Utility bill or bank statement, or tax assessment) • Bank Statement to set up direct debit and act as source of income. • Proof of Ultimate Beneficial Ownership (UBO). See UBO Notes column. • Copy of ID and Proof of address dated within 3 months for Signatories, Authorized Users, and UBO if they do not reside in the UK. • Copy of ID and proof of address dated within 3 months for all signatories, authorized users, and ultimate beneficial owners. | Acceptable UBO verification includes: (1) a structure chart certified within the last 3 months by a registered lawyer, accountant, or notary. An independent attestation is required from a chartered accountant, lawyer, or notary confirming if any individuals directly or indirectly own 25% or more of the company, including its ultimate parent company. It must include an org chart (dated within 3 months), the certifier’s full name, and license number (e.g., bar license for lawyers). If there are no UBO by shares, provide an email from a listed director appointing an individual as a UBO by control (i.e., the individual(s) in charge of the day-to-day management of the company). ID and proof of address (dated within 3 months) must be provided for the appointed individual. | If the board of directors is not visible on Companies House, a Board Resolution or Certified Board of Directors must be provided. | 10 - 12 business days after Corpay Compliance approval. |
European Union (EU) | • Corpay Direct Debit Form. See Direct Debit Setup Timeline column. • Address verification document dated within 3 months (i.e., Utility bill or bank statement, or tax assessment) • Bank Statement to set up direct debit and act as source of income. • Proof of Ultimate Beneficial Ownership (UBO). See UBO Notes column. • Copy of ID and proof of address dated within 3 months for all signatories, authorized users, and ultimate beneficial owners. | Acceptable UBO verification includes: (1) Official business registry extract, dated within the last 3 months (2) UBO certificate from a government website dated within 12 months, or (3) a structure chart certified within the last 3 months by a registered lawyer, accountant, or notary. If neither a business registry extract nor a UBO certificate is provided, an independent attestation is required from a chartered accountant, lawyer, or notary confirming if any individuals directly or indirectly own 25% or more of the company, including its ultimate parent company. It must include an org chart (dated within 3 months), the certifier’s full name, and license number (e.g., bar license for lawyers). If there are no UBO by shares, provide an email from a listed director appointing an individual as a UBO by control (i.e., the individual(s) in charge of the day-to-day management of the company). ID and proof of address (dated within 3 months) must be provided for the appointed individual. | Italy: Provide tax code verification. (e.g., Tessera Sanitaria or electronic ID) for all signatories, authorized users, and ultimate beneficial owners. Spain: • A copy of the passport as ID proof; driver's licenses are not accepted. • Acta de Titularidad or Acta de Manifestaciones is required. • If the signor is not the Administrator, a power of attorney (Power Deed) is also required. If the company is in Jersey: Certified copies of ID and proof of address for Directors, Beneficial Owners, and authorized users are required. | 10 - 12 business days after Corpay Compliance approval. |
Australia (AU) | • Corpay Direct Debit Form. See Direct Debit Setup Timeline column. • Address verification document dated within 3 months (i.e., Utility bill or bank statement, or tax assessment) • Bank Statement to set up direct debit and act as source of income. • Proof of Ultimate Beneficial Ownership (UBO)- e.g., Illion Report. See UBO Notes column. • Copy of ID and proof of address dated within 3 months for all signatories, authorized users, and ultimate beneficial owners. | Acceptable UBO verification includes: (1) Official business registry extract, dated within the last 3 months - Illion Report (2) UBO certificate from a government website dated within 12 months, or (3) a structure chart certified within the last 3 months by a registered lawyer, accountant, or notary. If neither a business registry extract nor a UBO certificate is provided, an independent attestation is required from a chartered accountant, lawyer, or notary confirming if any individuals directly or indirectly own 25% or more of the company, including its ultimate parent company. It must include an org chart (dated within 3 months), the certifier’s full name, and license number (e.g., bar license for lawyers). | Corpay PDS and FSG sent to the company directors. | 1 business day after Corpay Compliance approval. |
Singapore (SG) | • Corpay Direct Debit Form. See Direct Debit Setup Timeline column. • Address verification document dated within 3 months (i.e., Utility bill or bank statement, or tax assessment) • Bank Statement to set up direct debit and act as source of income. • Proof of Ultimate Beneficial Ownership (UBO) - e.g., ACRA report. See UBO Notes column. • Director / Board resolution • Memorandum and Articles of Association • Certified copies of ID and proof of address for Directors, Beneficial Owners, signatories, and authorized users | Acceptable UBO verification includes: (1) Official business registry extract, dated within the last 3 months - ACRA Report (2) UBO certificate from a government website dated within 12 months, or (3) a structure chart certified within the last 3 months by a registered lawyer, accountant, or notary. If neither a business registry extract nor a UBO certificate is provided, an independent attestation is required from a chartered accountant, lawyer, or notary confirming if any individuals directly or indirectly own 25% or more of the company, including its ultimate parent company. It must include an org chart (dated within 3 months), the certifier’s full name, and license number (e.g., bar license for lawyers). | 3 weeks after Corpay Compliance approval. |
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